Frequently Asked Questions

Everything you need to know about bringing luxury to your home.

What materials are used in Exotica home decor?

We source premium, sustainable materials including hand-blown glass, ethically harvested hardwoods, and organic textiles to ensure every piece meets our high standards of quality and durability.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location.

Do you offer international shipping?

Yes, Exotica ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific region.

What is your return policy for home accents?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track the status of my delivery?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your package in real-time.

Are your products covered by a warranty?

All Exotica furniture pieces come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.